Delivery and Returns Information
Paignton Tools & Supplies offer delivery services to all UK Mainland destinations. For orders outside of the UK Mainland i.e. Channel Island, Isle of Wight, Scottish Highlands etc. will incur an additional charge to cover the costs of posting.
Our working hours from 8am – 4:30pm Monday to Friday. All orders will be dispatch within this time frame. Orders that are received before 12pm Mon – Fri will usually be dispatched that day but can take up to 48 hours depending on the volumes of orders received.
In some cases, orders may take longer than this to dispatch as some items on our website are held at the supplier's warehouse.
In most cases, you will receive order within 3 – 5 working days of placing the order. If you have paid for a premium delivery then you should expect to receive your order within 24 – 48 hours of ordering. Orders must be placed before 12pm in order to guarantee a 24hr service and this doesn't include weekends. For example if you order a 24hr service on a Friday your order should arrive on Monday. We cannot guarantee a 24hr delivery to UK Islands and the Scottish Highlands. We are unable to offer next day delivery to NI or Ireland so please refrain selecting the option if you are from there.
Large/bulky orders such as pallets or large machinery may incur an additional surcharge due to weight and size. If your order is not in the requirements of our normal postal services you may need to email/phone us in order to put your order through. You will know whether you need to do this on checkout.
Returns and Refunds
Upon returning an item purchased from us you must provide as much information about your problem as possible.
All purchases are subject to 30-day money-back guarantee as long as your product is in a resellable condition unless there is a legitimate reason as to why you're returning the item such as a manufacturer's fault.
Unwanted items must be sent back to us at your cost, we'll also deduct our postage costs from your refund.
We do offer a pick-up service starting @ £7.49 if you are unable to post any items back to us.
To process your return quickly please see our returns form here
For more information please contact us here or phone us directly 01803 522552.